Fahara Logo
FaharaVenue Partner
Dashboard
Cafe Management
Table Seating
Bookings
Availability Calendar
Events
Campaigns
Customers
Reviews
Analytics
Payments
Settlements
Refunds
Payment Account
Subscription
Notifications
Settings
Help & Support
Venue Operations
Live

Automated payouts & real-time dining reservations are active.

View Analytics Overview →
Fahara Logo
FaharaOwner Portal Navigation
Dashboard
Subscription
Cafe Management
Table Seating
Bookings
Availability
Events
Campaigns
Customers
Reviews
Analytics
Payments
Settlements
Refunds
Payment Account
Notifications
Settings
Help & Support
Fahara Logo
FaharaVenue Partner
  1. Home
  2. Support
⌘K
Subscription...
DashboardBookings
Actions
Cafes

Cafe Owner User Guide & Support

Interactive Onboarding 9 Step Tour

New to Fahara? Take the Interactive Guided Tour!

Our step-by-step guided tour spotlights every key feature—from creating your cafe profile and linking Razorpay bank accounts to handling bookings and receiving payouts.

Step-by-Step User Guides

6 Guides Found
Cafe Setup

Add & Complete Your Cafe Profile

Create your cafe profile so customers in your city can discover and book your venue space.

Step-by-Step Workflow:

1Navigate to Sidebar → Cafe Management and click Create Cafe or Edit.
2Enter Cafe Name, complete address, and precise Google Maps location coordinates.
3Set guest seating capacity (min/max limit) and hourly rate pricing.
4Upload high-resolution cover photos and gallery images showing seating ambience.
5Define operating hours, available amenities (WiFi, AC, Parking), and booking rules.
Pro Tip: Cafes with complete photos and accurate seating capacity receive 3x more customer reservations!
Payout Setup

Bank Account & Razorpay Verification

Link your bank account to receive automated payouts and settlements for completed bookings.

Step-by-Step Workflow:

1Go to Sidebar → Finance → Payment Account.
2Enter Account Holder Name, Bank Account Number, and IFSC Code accurately.
3Submit details securely. Fahara transmits your details to Razorpay for bank verification.
4Monitor verification status: Verified (ready for payouts), Pending (in review), or Failed.
5If failed, verify your account details match official bank records and resubmit.
Pro Tip: Your full bank account number is always masked for privacy (e.g. XXXX-XXXX-XXXX-1234).
Reservations

Managing Customer Bookings

Handle incoming reservations, communicate with customers, and mark visits as completed.

Step-by-Step Workflow:

1Go to Sidebar → Bookings to view pending, confirmed, and completed reservations.
2Click any booking card to inspect guest details, requested date/time, and payment status.
3Confirm pending requests or cancel if your venue is unavailable.
4When customers finish their visit, click the checkmark button to mark as Completed.
5Marking bookings as Completed unlocks eligible payouts for settlement.
Pro Tip: Always mark visits as Completed on the same day so payout processing starts immediately.
Event Packages

Events & Special Occasions

Offer dedicated packages for birthdays, private parties, corporate meetings, and get-togethers.

Step-by-Step Workflow:

1Go to Sidebar → Events and click Add New Event Offering.
2Set package title, total duration, guest limit, and price per package.
3List package inclusions (decorations, food vouchers, AV equipment, reserved seating).
4Enable or disable event offerings anytime based on seasonal availability.
Pro Tip: Event packages generate higher average booking revenue than regular hourly seating!
Financials

Payments, Settlements & Refunds

Track earnings, monitor settlement schedules, and handle customer refund logs.

Step-by-Step Workflow:

1Sidebar → Finance → Payments: View all transaction logs and customer payment receipts.
2Sidebar → Finance → Settlements: Track eligible funds and payout processing dates.
3Payouts are transferred directly to your verified bank account 7 business days post-completion.
4Sidebar → Finance → Refunds: Review customer cancellation refund logs and platform fee splits.
Pro Tip: Download itemized monthly financial invoices directly from the Payments section for your accounting.
Reputation

Ratings, Reviews & Business Growth

Understand customer feedback and build your cafe reputation to attract repeat visitors.

Step-by-Step Workflow:

1Go to Sidebar → Reviews to inspect customer ratings and written feedback.
2Respond professionally to customer reviews to build guest trust.
3Track your average rating on the Dashboard to measure guest satisfaction.
4Use Sidebar → System → Analytics to monitor revenue trends and peak booking hours.
Pro Tip: Cafes with ratings above 4.5 stars get featured on the Fahara homepage banner!

Frequently Asked Questions

Quick answers to common cafe owner questions

Quick Tour Actions

Need a refresher on how the portal works? Launch the 9-step interactive guided overlay anytime.

Verified Razorpay Payouts

Payouts are automatically transferred 7 business days after marking reservations as Completed.

Direct Support Desk

WhatsApp Support

+91 89460 29205

Chat on WhatsApp

Owner Support Email

vexatech.connect@gmail.com

Email Support Desk